Returns & Exchanges

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

When returning an item it must arrive with us in it’s original condition and packaging. Obviously we allow you to try on your new purchase to ensure the size is right, but wearing it down the pub at the weekend, getting it covered in beer and your favourite crisps then returning it for a different design on Monday unfortuntely is not acceptable within the conditions of our returns policy.

If your item is in any way faulty then please email us at contact@roulettemedia.uk immediately and we will put it right.  If you would like to return your order for any other reason then please feel free to get in touch and we will do everything we can to ensure your request is dealt with quickly and efficiently.

When making a return, please place a copy of your invoice with the returned item and detail any information such as the reason for the return and any exchange requests such as size and colour. It is very difficult to track any returned items without the invoice as this contains all original order numbers and information.

• We usually process orders within 24/48 hours of purchase (Monday - Friday)
• Please allow up to 7 working days for your order to arrive before contacting us as courier times may vary 
• Shipping times may vary due to the availability of goods
• Orders are not dispatched on weekends or bank holidays
• An email confirmation will be sent when your order has been dispatched, this will be sent to the email address stated on your order
• Standard UK orders will be sent via Royal Mail Second Class 
• For Royal Mail First Class we aim to deliver within 1-3 working days and for Royal Mail Second Class we aim to deliver the majority of your items within 3-5 working days, although there can be delays. 
• For Standard International shipping we aim to deliver within 7 working days dependant on the country
• 'First Class & Signed For' delivery is available for UK and International shipping and must be selected at checkout
• If you select a ‘signed for’ service, please make sure someone is at home to receive the package. If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.
• We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier.